Chromebook Help/Troubleshooting

Need assistance with chromebook issues? We are here to help!!

Usernames and Passwords:

If your child is in Grades K-5, and you need your child’s id/username and password, please contact your child’s teacher by sending them an email,  or a message through ClassDojo or Remind. Click here for the link to teacher emails.

If your child is in grade 6-8, and cannot remember their password, please call  (215) 821 6516 to have their password reset.


Below are links to steppers that can be helpful to you when getting your students on the chromebook for the first time. Please make sure you already have your child’s username and password:



  • Click here if your child is in kindergarten or first grade to sign them on for the first time!
  • Click here for general directions to log onto Google Classroom!
  • Las instrucciones en español se pueden encontrar aquí!

Parent & Family Technology Support Hotline

For whom: Parents, students, and families who still need a Chromebook, Chromebook repairs/troubleshooting, and getting set up/connected
Contact Info:

Call: 215-400-4444


Parent & Family Technology Support Centers

For whom: Parents/guardians who do not already have access to a computer at home, and have not previously received one during their school’s distribution dates, to receive a loaned Chromebook.
Contact Info:

School District of Philadelphia

440 N. Broad Street, 1st Floor Lobby Philadelphia, PA 19130

Mon-Fri, 9:00 AM – 4:00 PM, excluding holidays


Fitzpatrick Annex Building  (rear of Fitzpatrick Elementary School)

4101 Chalfont Drive, Philadelphia PA 19154

Mon-Fri, 9:00 AM – 4:00 PM, excluding holidays

These locations will also be available for parents and students to drop off District-issued Chromebook computers in need of repair or service. Social distancing practices will be strictly adhered to by all School District technology staff and parents/guardians will be asked to maintain a minimum distance of six feet between others if waiting in line for pickup or repair service.